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1. Introduction to Privacy Policy

This Privacy Policy applies in respect to who is referred to in this Privacy Policy where the term "we" is used.

Your privacy is important to us. We are committed to protecting and respecting your privacy. We gather and process data in accordance with the prevailing data protection legislation, including the General Data Protection Regulation (GDPR) 2018.

Please read the following carefully to understand our views and practices regarding your data and use.

2. Information we may collect about you

We may collect and process the following data about you:

Information that you provide by subscribing to our products and services.

This may include your title, full name, postal & email addresses and other communication contact information, job title, and company / organisation affiliation.

If you contact us, we may keep a record of that correspondence, including any information provided or required relating to your enquiry or issue.

3. Cookies

We do NOT use 'cookies' to store any personal data. If our website or email newsletters contain links to other sites, we cannot be held responsible for the privacy practices, cookie policy or content of sites over which we have no control.

4. Storage of personal data

We have implemented appropriate security measures to protect information from:

unauthorised access;
alteration; or

Our security systems include authenticated access to internal databases. We also encrypt and anonymise data wherever it is appropriate to do so. We regularly take back-ups of our data. We regularly review overall web security and audit procedures.

In conforming with data protection laws, we endeavour to implement appropriate procedures to protect your personal data and to prevent any unauthorised access or misuse of it.

Please be aware that the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data when transmitted via the internet between us: any such transmission is at your own risk.

5. Uses made of the information

We use information held about you in the following ways:

to provide you with relevant information and services of a type that you request from us or which we feel may interest you;
to carry out the requirements of any contracts entered into between you and us;
to notify you about changes to our service.

We are committed to responsible email sending practices. We only send emails to individuals whose data has been lawfully and fairly obtained. If at any time you do not wish to receive further emails from us, please use the unsubscribe functionality contained in all of our communications. Alternatively, please contact us:

6. Disclosure of your information

We may disclose your relevant personal information, to the extent that we are under a duty to or it is right and proper to disclose or share your personal data in order to:

comply with any legal obligation;
enforce or apply our terms of use and other agreements with you; or
protect the rights, property, or safety of any of our company, our employees, customers, or others.

7. Your rights

The data protection legislation gives you a number of rights. These rights include the following:

a right to data erasure;
a right to make a "subject access request", which is a request for a copy of the data which we hold about you;
a right of correction (or, where appropriate, erasure) of data which we hold about you where this is inaccurate;
a right to withdraw your future consent to our processing your personal data; and
a right to complain to the Information Commissioner's Office.
If you exercise any of these rights, please be aware that in order to protect your privacy, we may require you to undergo some verification tests to ensure that we are dealing with you.

You also have the right to be informed of the matters stated in this privacy policy.

There are three legal bases upon which we collect, process and transfer your personal data, as described in this privacy policy:

Contract, Legitimate Interest and Data Retention

8. Data Retention

We normally hold and process your data for a maximum of seven (7) years from the date when you last interacted with our services. In this context, "interact" means contacting you about our services.

In any event, we will stop the processing of your data where you ask us to do so by contacting us at or call 01908 969353.

Our websites and email correspondence and newsletters may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We do not set, and are not responsible for, any of those policies.

9. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please therefore check this page on a regular basis. Where we make any substantial change to this privacy policy, we will notify you by email.

10. Contact

Questions and requests regarding this privacy policy should be addressed to

Privacy Policy updated: 20th May 2019

Privacy: FAQ
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